faq

BRANDACART ensures trustworthiness through rigorous authentication processes, transparent auction procedures, and a commitment to quality. With our focus on providing authentic branded products sourced directly from Japan, coupled with secure payment methods and professional customer service, we strive to earn and maintain the trust of our customers.

BRANDACART originates as a subsidiary business under Pamioh Co., Ltd., a legally registered company in Japan specializing in real Estate, importing and exporting products. With Pamioh's established presence and expertise in the industry, BRANDACART focuses on selling authentic branded products sourced directly from Japan, catering to both local and international markets. Date of establishment: 2016-05-06. Corporate number: 6470001015696.

Yes, all our products undergo rigorous inspection by specialists to ensure authenticity and top-notch condition.

Regular Bidders: Deposit funds into your wallet first. Your bid will be validated once 15% of the pre-bid amount is deposited. Premium Bidders: A ¥170,000 (about 1000 USD) security deposit is required, locked for one week can be used for payment. No 15% pre-bid deposit is needed.

For auctions with a value price, the minimum bid increment is JPY1,000 or more. In low price auctions, the initial bid starts at JPY1,000, with subsequent bids of JPY500 or more.

For auctions with a value price, you can change or cancel your bids before the auction ends. In low price auctions, bids cannot be canceled, but you can modify them to increase the bid amount.

If you cancel a purchased product or successful bid, a penalty charge of 15% of the product price will apply.

Once the courier company collects the package, tracking numbers are promptly updated in the user's account.

Yes, Contact us. You can apply by depositing an amount of JPY1000,000. There are no charges for unsuccessful bids

Deposit the remaining amount to your wallet by paypal or bank transfer to generate an invoice

You can choose default shipping options and postal addresses. Verification, authentication, and packaging typically require 3 to 5 business days. Shipping usually takes 7 to 15 business days.

No charges apply if the bid is unsuccessful. For Reguler user you'll receive a refund of 15% of your bid amount back to your wallet

Auction fees are charged per item, with a minimum fee.

Overseas users are charged auction fees as follows: Regular Bidders: 16% of the successful bid price. Premium Bidders: 15% of the successful bid price.

Regular Local Japanese Bidders: 12% auction fee on the successful bid price, plus 10% sales tax on the auction fee. Premium Local Japanese Bidders: 12% auction fee on the successful bid price, plus 10% consumption tax on the total amount (successful bid price + auction fee).

Users are responsible for paying the shipping fees.

Users can request withdrawals from their wallet, but they are responsible for any associated bank charges or payment gateway fees.

PayPal, Credit Card or direct Bank transfer .

Premium Bidders: A deposit of JPY 170,000 is required, with no limits on placing bids. Regular Bidders: A deposit of 15% of the total bid amount is required to your wallet.

Make the payment within 5 days from invoice date to expedite the shipping process and avoid delays. Late payment incurs a 5% interest charge.

After completing the bank transfer, attach a clear copy of the transaction to the payment page and submit it for easier tracking. Once confirmed, the amount will be credited to your wallet.

Every week on Thursday midnight.

Yes, extended bid deadlines occur at various times for different categories during the bidding period.